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Return Policy

At XiangLang Studio, we want you to love every piece you purchase. If you're not completely satisfied, we’re here to make the return process as simple as possible.

Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:

  • Items must be unworn, undamaged, and in their original packaging.

  • To initiate a return, please email us at [your email] with your order number and a brief reason for the return.


Non-Returnable Items
The following items are not eligible for return:

  • Custom or personalized jewelry

  • Items marked as “Final Sale”


Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, a refund will be issued to your original payment method within 7 business days.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.


If you have any questions, feel free to contact our customer care team. We’re happy to help!

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